Question 1

Introduction

Accepted Answer

At Prime Infinite,  ("us", "we", "our" or the "Company"), we highly value your privacy and understand the significance of safeguarding your data. This Privacy Policy (the "Policy") outlines our privacy practices for the activities detailed below. We aim to inform you about how we collect, store, access, and process information related to individuals, in line with your rights. In this Policy, personal data (“Personal Data”) refers to any information that, either on its own or in combination with other available information, can identify an individual.
We are committed to safeguarding your privacy in compliance with the highest level of privacy regulations. 
Scope:
This policy applies to the websites, domains, applications, services, and products offered by Prime Infinite.
However, this Policy does not extend to third-party applications, websites, products, services, or platforms that may be accessed through links provided by us (non-Prime Infinite,  links). These sites operate independently from us and have their own distinct privacy and data collection practices. Any Personal Data that you provide to these websites will be subject to the third party’s respective privacy policy. We cannot assume liability for the actions or policies of these independent sites, and we are not accountable for the content or privacy practices of such sites.
Processing Activities:
This Policy applies when you engage with us by performing any of the following:
 • Utilize our applications and services as an authorized user
 • Visit any of our websites linked to this Privacy Statement
 • Receive any communication from us, including newsletters, emails, calls, or texts / SMS

Question 2

Personal data we collect

Accepted Answer

At Prime Infinite, ("us", "we", "our" or the "Company"), we take your privacy seriously and strive to safeguard your Personal Data. This Privacy Policy (the "Policy") outlines our practices regarding the collection, storage, and utilization of Personal Data in various scenarios.

What Personal Data We Collect:
When making a purchase or subscribing our apps or services, Prime Infinite collects the following types of Personal Data:
 • Account Information: Includes your name, email address, phone number, physical address.
 • Location Data.
 • Feedback: Such as customer support or product reviews.
 • Product Information: Such as product details, serial number, product inventory, pricing
How We Collect Your Data:
We gather Personal Data from various sources:
 • From You: Provided when filling forms, using our services, corresponding via post, phone, email, or otherwise. This includes data when you create an account, purchase products, use services, create content, express interest, download software, subscribe to newsletters, complete surveys, or contact us.
 • Automated technologies: Using cookies, server logs, and similar methods as you interact with our website.
 • Third parties: Receiving Personal Data from sources like other individuals, social media platforms, analytics providers, communication services, and providers of technical, payment, and delivery services.
Device and Usage Data:
Prime Infinite automatically collects and stores information during website visits using cookies or similar technologies. This information includes Device IDs, log in details, IP Address, time stamps, authentication records, location, viewed products, web searches, time zone, and operational data.
Legal Basis for Processing Personal Data:
We collect and use your Personal Data with your consent to provide, maintain, and develop our products and services. This includes delivering products, ensuring a safe environment, providing support, organizing marketing efforts, and more.
Third-Party Tools:
Prime Infinite uses Shopify as the sole third-party tool to store your information securely.
Sharing and Disclosure:
We share your Personal Data only as outlined in this Policy or at the point of data collection. This may include sharing data with service providers to maintain and enhance our products and services.
Please review the full Privacy Policy of Prime Infinite, Inc. for comprehensive information on data usage, rights, and contact procedures.

Question 3

Cookies

Accepted Answer

What are Cookies? Cookies are small files containing information that your browser stores on your device. Information in these files is often shared with the site's owner and potential partners or third parties associated with that business. This information collection serves the functioning of the site and aims to enhance your experience.
How We Use Cookies: At Prime Infinite, we utilize different types of cookies to provide you with the best possible experience.
Strictly Necessary: Essential cookies are vital for the proper functioning of our web application. Preference: We employ preference cookies to remember your preferred usage settings. Personalization: Certain cookies personalize content to tailor your experience. For instance, location-based cookies may offer services and deals specific to your area. Analytics: We collect analytics to understand the demographics of site visitors, aiding us in enhancing our services and products.
How to Control Your Cookies: Except for strictly necessary cookies, you have the option to opt in or out of cookie use at any time. To modify the information collection process, you can visit our Cookie Manager.
Functional Cookies: These cookies are designed to facilitate the requested service, application, or resource. They are indispensable for delivering your request properly, managing user actions like requesting website elements, page resources, or user login/logout processes.

Analytics Cookies
These cookies are set by us or by third-party service providers we use to implement additional functionalities or to enhance features and website performance, however, they are not directly related with the service you requested. Services and functionalities implemented by these cookies support features like automatically filled text boxes, live web chat platforms, non-necessary forms and optional security parameters like a single sign-on (SSO).

Marketing Cookies
These cookies are set to provide quantitative measures of website visitors. Information collected with these cookies is used in operations to measure website or software KPIs, such as performance. With the usage of these cookies we are able to count visits and traffic sources to improve the performance of our site and application. If you do not allow these cookies, we will not know when you have visited our site.

Question 4

Retention & Deletion

Accepted Answer

We will only retain your Personal Data for as long as necessary for the purpose for which that data was collected and to the extent required by applicable law. When we no longer need Personal Data, we will remove it from our systems and/or take steps to anonymise it.

Question 5

Merger or Acquisition

Accepted Answer

If we are involved in a merger, acquisition or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy. Under certain circumstances, we may be required to disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Question 6

How we keep your data safe

Accepted Answer

We have appropriate organizational safeguards and security measures in place to protect your Personal Data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.

We may store your data on servers provided by third party hosting vendors with whom we have contracted.

The communication between your browser and our website uses a secure encrypted connection wherever your Personal Data is involved.

We require any third party who is contracted to process your Personal Data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law.

In the unfortunate event of a Personal Data breach, we will notify you and any applicable regulator when we are legally required to do so.

Question 7

Children's privacy

Accepted Answer

We do not knowingly collect Personal Data from children under the age of 18 Years

Question 8

Your rights for personal data

Accepted Answer

Depending on your geographical location and citizenship, your rights concerning data privacy are subject to local data protection regulations. These rights may encompass:

Right to Access (PIPEDA, GDPR Article 15, CCPA/CPRA, CPA, VCDPA, CTDPA, UCPA, LGPD, POPIA) You have the right to confirm if we are processing your Personal Data and request a copy of the Personal Data held about you.
Right to Rectification (PIPEDA, GDPR Article 16, CPRA, CPA, VCDPA, CTDPA, LGPD, POPIA) You have the right to rectify incomplete or inaccurate Personal Data we hold about you.
Right to be Forgotten (right to erasure) (GDPR Article 17, CCPA/CPRA, CPA, VCDPA, CTDPA, UCPA, LGPD, POPIA) You can request the deletion of Personal Data we hold, unless its retention is necessary due to legal obligations or legitimate interests.
Right to Restriction of Processing (GDPR Article 18, LGPD) Under certain circumstances, you can restrict our processing of your Personal Data, allowing only its storage without further processing.
Right to Portability (PIPEDA, GDPR Article 20, LGPD) You can receive your Personal Data in a structured, electronic format and transmit it to another data controller, where applicable.
Right to Opt Out (CPRA, CPA, VCDPA, CTDPA, UCPA) You have the right to opt out of specific Personal Data processing purposes like targeted advertising or the sale of Personal Data.
Right to Objection (GDPR Article 21, LGPD, POPIA) If our processing is based on legitimate interests, you can object unless we have compelling grounds for processing.
Nondiscrimination and nonretaliation (CCPA/CPRA, CPA, VCDPA, CTDPA, UCPA) Exercising your rights should not result in service denial or altered experiences.
File an Appeal (CPA, VCDPA, CTDPA) You can file an appeal regarding our response to your rights' exercise. If dissatisfied with our resolution, contact the attorney general.
File a Complaint (GDPR Article 77, LGPD, POPIA) You have the right to lodge a complaint with the competent data protection authority.
Withdrawing Consent You can withdraw consent for processing your Personal Data, such as opting out of marketing messages, at any time.
How to Exercise Your Rights To exercise these rights concerning your Personal Data, reach out to our as per the contact information below. For security, we might require proof of identity before providing requested information.

Question 9

Changes

Accepted Answer

We reserve the right to change this Privacy Policy from time to time. If we make changes to this Policy then we will post an updated version of this Policy at this website. When using our services, you will be asked to review and accept our Privacy Policy. In this manner, we may record your acceptance and notify you of any future changes to this Policy. Your continued use of the Site, Apps and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Question 10

Contact us

Accepted Answer

To request a copy for your information, unsubscribe from our email list, request for your data to be deleted, or ask a question about your data privacy, we've made the process simple:
To contact us, please email support@primeinfinite.com

Privacy Policy

Last Updated on : 23 | Jan | 2024