Privacy Policy

Last Updated: 09th February 2024

Introduction

At Prime Infinite, ("us", "we", "our" or the "Company"), we value your privacy and understand the significance of safeguarding your data. This Privacy Policy (the "Policy") outlines our privacy practices for the activities detailed below. We aim to inform you about how we collect, store, access, and process information related to individuals, in line with your rights. In this Policy, personal data (“Personal Data”) refers to any information that, either on its own or in combination with other available information, can identify an individual.

We are committed to safeguarding your privacy in compliance with the highest level of privacy regulations.

Scope

This policy applies to the website, services, products and apps offered by Prime Infinite. However, this Policy does not extend to third-party products, services, websites or platforms that may be accessed through links provided by us (non-Prime Infinite, links). These sites operate independently from us and have their own distinct privacy and data collection practices. Any Personal Data that you provide to these websites will be subject to the third party’s respective privacy policy. We cannot assume liability for the actions or policies of these independent sites, and we are not accountable for the content or privacy practices of such sites.

Definitions

Defined terms used herein shall have the same meaning as defined in the Prime Infinite Terms of Service (https://www.primeinfinite.com/terms-of-service)

Unless expressly stated otherwise, in the event of a conflict between the Prime Infinite terms of Service, the following documents shall prevail in the following (descending) order: (i) Privacy Policy, (ii) Prime Infinite Data Servicing Terms of Service.

“Client" the word client shall mean the processor or controller of the data with legitimate interest and valid consent of the data owners.

"Customer Data" the personally identifiable information of the Data Subjects.

“Client Data” means data added to the Prime Infinite products, services, website and software applications using the client devices, technologies, softwares, tools, and any similar digital technology which originated from clients business environment.

“Data Servicing Module” means a proprietary servicing module controlled by the client for collecting and processing raw data and translating it into usable information.

“Data Enrichment Tools” means various features within the Prime Infinite Service which allow clients to enrich data.

“Applicable Laws” means application UK, European Union and US laws, including Federal, State and Local.

Terms

By enabling the Data Servicing Module within the Prime Infinite products, services, software applications and website the client agrees to abide by these Terms of Service.

The client acknowledges that:

They do not own the Customer Data, but do have the right to use the data subject to the terms defined in this agreement.
The client will control the access and processing of customer data to ensure that the access is provided to a limited authorised person.
The Client Data may be deleted, if the client terminates their commercial agreement.
The Client Data will be deleted within 30 days of the end of their contract term and may not be exported.

The Client will not use the Full Contact Data for:

cookie tracking, ad exchanges, ad networks, data brokerages or sending electronic communication, including email in violation of Applicable Law.
Determining any person’s employability, creditworthiness, credit standing credit capacity or any other characteristics related to such a person’s manner or mode of living.

Prime Infinite will store and tag all Client Data in products, service, software applications and websites so it can be identified by the Client. The client will solely be responsible for controlling the access and processing of clients data to its authorised person.

Processing Activities

This Policy applies when you engage with us by performing any of the following:

Utilize our applications and services as an authorized user
Visit any of our websites linked to this Privacy Statement
Receive any communication from us, including newsletters, emails, calls, or texts / SM

Personal data we collect

At Prime Infinite, ("us", "we", "our" or the "Company"), we take your privacy seriously and strive to safeguard your Personal Data. This Privacy Policy (the "Policy") outlines our practices regarding the collection, storage, and utilization of Personal Data in various scenarios.

What Personal Data We Collect:

When making a purchase or subscribing our apps or services, Prime Infinite collects the following types of Personal Data:

Account Information: Includes your name, email address, phone number, physical address.
Feedback: Such as customer support or product reviews.
Product Information: Such as product details, serial number, product inventory, pricing
Order Information: Such as customer data, customer address, order data, order fulfillment information.

How We Collect Your Data:

We gather your data including Personal Data from various sources:

From You:
- Provided when filling forms, using our services, corresponding via post, phone, email, or otherwise. This includes data when you create an account, purchase products, use services, create content, express interest, download software, subscribe to newsletters, complete surveys, or contact us.
- Accessed via the apps or services you subscribe for. You are presented with the details of data the app accesses before you are subscribing/installing the app.
  - Bagpiper App
    - Account Information: Includes your name, email address, phone number, physical address.
    - Access and processes product details, serial number, product inventory, pricing.
  - Bagpiper Orders App
    - Account Information: Includes your name, email address, phone number, physical address.
    - Access and processes customer data, customer address, order data, order fulfillment information.

Automated technologies: Using cookies, server logs, and similar methods as you interact with our website.

Third parties: Receiving Personal Data from sources like other individuals, social media platforms, analytics providers, communication services, and providers of technical, and delivery services.

Device and Usage Data:

Prime Infinite automatically collects and stores information during website visits using cookies or similar technologies. This information includes Device IDs, log in details, IP Address, time stamps, authentication records, location, viewed products, web searches, time zone, and operational data.

Legal Basis for Processing Personal Data:

We collect and use your Personal Data with your consent to provide, maintain, and develop our products and services. This includes delivering products, ensuring a safe environment, providing support, organizing marketing efforts, and more.

Sharing and Disclosure:

We share your Personal Data only as outlined in this Policy or at the point of data collection. This may include sharing data with service providers to maintain and enhance our products and services.

Please review the full Privacy Policy of Prime Infinite, Inc. for comprehensive information on data usage, rights, and contact procedures.

What are Cookies? Cookies are small files containing information that your browser stores on your device. Information in these files is often shared with the site's owner and potential partners or third parties associated with that business. This information collection serves the functioning of the site and aims to enhance your experience.

How We Use Cookies: At Prime Infinite, we utilize different types of cookies to provide you with the best possible experience.

Strictly Necessary: Essential cookies are vital for the proper functioning of our web application. Preference: We employ preference cookies to remember your preferred usage settings. Personalization: Certain cookies personalize content to tailor your experience. For instance, location-based cookies may offer services and deals specific to your area. Analytics: We collect analytics to understand the demographics of site visitors, aiding us in enhancing our services and products.

How to Control Your Cookies: Except for strictly necessary cookies, you have the option to opt in or out of cookie use at any time. To modify the information collection process, you can visit our Cookie Manager.

Functional Cookies: These cookies are designed to facilitate the requested service, application, or resource. They are indispensable for delivering your request properly, managing user actions like requesting website elements, page resources, or user login/logout processes.

Analytics Cookies

These cookies are set by us or by third-party service providers we use to implement additional functionalities or to enhance features and website performance, however, they are not directly related with the service you requested. Services and functionalities implemented by these cookies support features like automatically filled text boxes, live web chat platforms, non-necessary forms and optional security parameters like a single sign-on (SSO).

Marketing Cookies

These cookies are set to provide quantitative measures of website visitors. Information collected with these cookies is used in operations to measure website or software KPIs, such as performance. With the usage of these cookies we are able to count visits and traffic sources to improve the performance of our site and application. If you do not allow these cookies, we will not know when you have visited our site.

Retention, Deletion & Security

We will only retain your Personal Data for as long as necessary for the purpose for which that Personal data was collected and to the extent required by applicable law. When we no longer need your Personal Data, we will remove it from our systems and/or take steps to anonymise it.

Confidentiality. We will treat all your data as strictly confidential and it will inform all its employees, agents and/or approved sub-processors involved in processing the data of the confidential nature of the data.

Security. We will implement technical and organizational measures to ensure security of the processing of your Personal Data.

Data Subject Requests. To the extent possible and commercially reasonable, we will assist you by appropriate measures to fulfill your obligation to respond to a data Subject request under applicable Data Protection Law, taking into account the nature of the processing.

Notifications. If we are required to comply with a legal obligation with respect your data, then we will inform you of that legal obligation, unless we are prohibited from doing so. We will inform you if the obligations would infringe Data Protection Laws.

Incident Management. If we become aware of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, your sensitive data transmitted, stored or otherwise processed by us while providing the services then we will notify you about the incident within as well as periodic updates to information about the Security Incident. We will investigate the Security Incident and take reasonable steps to prevent or mitigate the effects of the Security Incident.

Acceptable Data

The services we offer are not HIPAA compliant. Using the services with respect to Pesonal Health Information (PHI) data may not be compliant with your obligations. You need to ensure and warrant the data you share or provide access to us will not include any PHI.

How we keep your data safe

We have appropriate organizational safeguards and security measures in place to protect your Personal Data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. The safeguards and security measures include but is not limited to security training to personnel and employees, background verification of personnel, network and system segmentation, certificate-based security, sensitive data encryption during transition and at rest, develop and maintain secure key management policies and procedures, separation of staging and production environments.

Third-Party Tools:- Prime Infinite uses Shopify, AWS and other third-party tools, services and platforms to store your information securely. Your data is securely stored on servers located in the USA.

We may store your data securely on servers provided by third party hosting vendors with whom we have contracted.

The communication between your browser and our website uses a secure encrypted connection wherever your Personal Data is involved.

We require any third party who is contracted to process your Personal Data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law.

In the unfortunate event of a Personal Data breach, we will notify you and any applicable regulator when we are legally required to do so.

Your Responsibility

It is your responsibility to keep secure any access details provided to you to access our services and processed data.

In case you want to get your data stored with us deleted earlier than the planned deletion as per our data retention policies then you will need to contact us.

Reasonable care and testing has been done to ensure that the apps and services are error free. It is your responsibility to ensure to test our apps and services before you put it into production use. We will not be responsible for any errors or damages caused to your app/services/website/systems etc by your usage of the app. Refer to “Disclaimer of Warranties” and “Limitation of Liability” clauses under Terms of Service for more information.

Child Data

We do not knowingly collect Personal Data from children under the age of 18 Years

Your rights for your Personal Data

Depending on your geographical location and citizenship, your rights concerning data privacy are subject to local data protection regulations. These rights may encompass:

Right to Access You have the right to confirm if we are processing your Personal Data and request a copy of the Personal Data held about you.

Right to Rectification You have the right to rectify incomplete or inaccurate Personal Data we hold about you.

Right to be Forgotten (right to erasure) You can request the deletion of Personal Data we hold, unless its retention is necessary due to legal obligations or legitimate interests.

Right to Restriction of Processing Under certain circumstances, you can restrict our processing of your Personal Data, allowing only its storage without further processing.

Right to Portability You can receive your Personal Data we store in a structured, electronic format and transmit to you in an electronic readable format.

Right to Opt Out You have the right to opt out of specific Personal Data processing purposes like targeted advertising.

Right to Objection If our processing is based on legitimate interests, you can object unless we have compelling grounds for processing.

Non-discrimination and nonretaliation Exercising your rights should not result in service denial or altered experiences.

File a Complaint You have the right to lodge a complaint with the competent data protection authority. Any complaint regarding personal data processing will be resolved within 30 days from date of receipt.

File an Appeal You can file an appeal regarding our response to your rights' exercise. If dissatisfied with our resolution, contact the attorney general.

Withdrawing Consent You can withdraw consent for processing your Personal Data, such as opting out of our services messages, at any time.

How to Exercise Your Rights To exercise these rights concerning your Personal Data, reach out to our as per the contact information below. For security, we might require proof of identity before providing requested information.

Merger & Amalgamation

If we are involved in a merger, acquisition or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy. Under certain circumstances, we may be required to disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Changes

We reserve the right to change this Privacy Policy from time to time. If we make changes to this Policy then we will post an updated version of this Policy at this website. When using our services, you may be asked to review and accept our Privacy Policy. In this manner, we may record your acceptance and notify you of any future changes to this Policy. Your continued use of the Services available through Apps, products, website after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

To request a copy for your information, unsubscribe from our email list, request for your data to be deleted, or ask a question about your data privacy, we've made the process simple. To contact us, please email support@primeinfinite.com or call us at +91-7776060917